Inspirational leadership is a key part of employees’ development and our business model, which is the reason why our Leadership Programs aim to inspire and transform lives. Although we face huge challenges, we are convinced that only by living the Integrated Serviazgo Model, getting to know ourselves and applying the Serviazgo service and leadership attitudes, which define leadership based on serving others, will we continue to generate social, economic and human value among our employees and clients.

The Group has offered leadership programs since 2009. It trained 342 participants in 2011, with a 24% increase in 2012 for a total of 425 participants.

We train inspirational leaders to guarantee continuity of our corporate philosophy that supports our corporate growth everywhere we do business.

In 2012, the Serviazgo model was expanded to include our management team in Peru. We will start to apply the Serviago model in Guatemala in 2013, to share how we get to know ourselves and inspire leadership, to back the Grupo Compartamos generation of human values.

Inside studies on the impact produced by the organization program show that 72% of the employees who have participated in Leadership programs continue to work in the organization. Since 2009, 24% of participants engaged in the improvement programs have been promoted within the organization, 46 of which have been promoted to senior positions (directors and sub-directors).

We have also contributed to strengthening of civil society organizations with which we work in transforming participants through the Leadership programs who have become our suppliers and not just as recipients of donations, as in the past. Today we provide them with management indicators and feedback on their work, to encourage the development of new tools and products that support their sustainability and those of their beneficiaries. Currently two of our leadership program suppliers, which are civil society organizations, have become professionalized.

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