Protección al cliente

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This is an abridged version of the annual report and sustainable 2012 to see the full version,
click here.

> Highlights 2012

> Multiproduct

> Markets

> Products and services

> Customer Care

> Client Protection

> Micro-Entrepreneur Award

Client Protection

We developed our ‘Índice de Protección al Cliente, IPAC’ (Client Protection Index) in line with the international SMART Campaign initiative to build mutually beneficial relationships.